BitStarz Terms and Conditions

Welcome to BitStarz Casino. These terms and conditions govern your use of our services, including our website, our BitStarz casino app, and every game, bonus, and feature we offer. By creating an account or using bitstarz in any capacity, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

Who We Are

BitStarz Casino is operated by Gareton B.V., a company registered under No. 160656 at Landhuis Zuikertuin, Zuikertuintjeweg z/n, Willemstad, Curaçao. We operate under a licence issued by the Curaçao Gaming Authority, licence no. OGL/2024/165/0185. We have been providing our bitstarz online casino experience since 2014, and we are committed to offering a secure, fair, and entertaining environment for all our players.

Eligibility and Account Registration

To use bitstarz casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require every player to complete our bitstarz login registration process truthfully and accurately. You are responsible for maintaining the confidentiality of your bitstarz login credentials, and we are not liable for losses arising from unauthorised access to your account resulting from your failure to protect your login information.

• You must provide accurate personal and payment information during registration
• We reserve the right to request identity verification documents at any time
• You may only hold one account with us; duplicate accounts will be closed
• We do not permit account sharing or the transfer of accounts between individuals

Restricted Territories

We do not offer our services to residents of certain countries, including but not limited to the United States of America, the United Kingdom, France and its overseas territories, the Netherlands, Spain, and a number of other jurisdictions listed in our full restricted countries policy, available on request. This restriction applies to both FIAT and cryptocurrency accounts. It is your responsibility to ensure that using bitstarz is legal in your country of residence before registering.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Neosurf, MiFinity, eVoucher, and numerous cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT, and more. All deposit methods carry a 0% fee and are credited instantly to your account. The minimum deposit varies by method, and A$40 is required to claim our first deposit welcome offer.

When you request a withdrawal, we process payouts using the same method you used to deposit. Over 90% of withdrawal requests are completed instantly, with an average cashout time of around 10 minutes. Bank transfers are the exception and may take between 3 to 10 banking days. We reserve the right to pay substantial wins in monthly instalments and to verify significant winnings with the relevant game provider before releasing funds. Deposits must be wagered at least once before you may request a withdrawal.

Bonuses and Promotions

We offer a variety of promotions, including our welcome package of up to A$10,000 or 5 BTC plus 180 free spins across your first four deposits. We also run recurring offers such as our 50% Reload Monday, Wednesday Free Spins, Slot Wars, Table Wars, Bonuz Mania, and Jackpotz Mania. If you are interested in a bitstarz no deposit bonus or a bitstarz promo code, please check our current offers page, as availability changes regularly and some no deposit bonus codes may only apply to specific regions.

All bonus funds, including any bitstarz free bonus codes existing users may receive, are subject to wagering requirements of 40x unless stated otherwise. We apply a maximum bet limit while a bonus is active, and this limit also covers double-up wagers and bonus buys. Only one promotional offer may be active at a time, with Bonuz Mania being the exception. We do not permit the stacking of deposit bonuses. Welcome package bonuses remain valid for 7 days, while other bonus offers expire 24 hours after being credited to your account.

• We may lower promotional percentages for players with a disproportionate bonus-to-deposit ratio
• Free spin winnings carry their own 40x wagering requirement
• We do not offer promotional eligibility to residents of certain countries, including Slovenia, Croatia, Austria, and Finland, unless stated otherwise in specific promotion rules
• Maximum winnings from any no deposit bonus are capped and any amount above the stated limit will be forfeited

VIP Starz Club

We operate our VIP Starz Club by invitation only. Our VIP managers review player accounts on a weekly basis and extend invitations based on deposit volume, wagering activity, and account longevity. Maintaining VIP status generally requires sustained activity, and we provide perks including increased cashback, dedicated support, and access to exclusive rewards for qualifying players.

Game Fairness and Providers

We partner with leading software providers, including NetEnt, Pragmatic Play, Evolution, Play'n GO, and many more, to bring you over 6,000 games. Our platform, powered by SOFTSWISS, ensures every game we offer meets strict fairness and randomness standards. Whether you are looking for bit starz slots, live blackjack, roulette, or our exclusive BitStarz Originals titles, we strive to provide a transparent and enjoyable gaming experience across desktop and our bitstarz casino app.

Responsible Gambling

We are committed to promoting responsible gambling. You may request deposit limits, session time limits, or self-exclusion at any time by contacting our support team. We encourage you to gamble only with funds you can afford to lose and to treat our services as entertainment rather than a source of income.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, or any attempt to exploit our bonus system. In such cases, we may withhold winnings and require additional verification before any funds are released. We may also terminate accounts belonging to residents of restricted countries at our discretion.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to bitstarz casino at all times. We are not liable for any losses resulting from technical failures, internet connectivity issues, or third-party payment processing delays, except where such liability cannot be excluded under applicable law.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms, our bonus policies, or your bitstarz casino login, our support team is available 24/7 via live chat or email at support@bitstarz.com. We are here to assist you in English, Russian, Chinese, and Japanese.